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Testimonial Picture“ProSource has a wealth of knowledge. They work hard to help us achieve success with our A/R processes.”

Business Office Manager
Specialty Treatment Center
Minnesota

 

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Chief Financial Officer
Regional Medical Center
Minnesota

 

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Business Office Manager
Regional Medical Center
Wisconsin

 

Testimonial Picture“We have been trying to reach our 120 day A/R goal for months and we just hit it! What a great motivator - thank you ProSource!”

Business Office Manager
Regional Medical Center
Minnesota

 

 

   

The ProSource Advantage: A Self Pay Case Study

June 2010

ProSource recovers Self Pay accounts receivable for many healthcare facilities of varying size, location, patient type and demographic. Our Self Pay solution is designed to improve recoveries and results beyond standard in-house Self Pay programs. These improvements can be quantified; results in action are outlined in the following case study.

Client
Twin cities based health system with more than 400 health care providers and more than 30 different clinics providing services ranging from basic medical needs to surgery at locations throughout the Minneapolis/St. Paul metro area.

Situation Analysis
Our client had a legacy of poor Self Pay recovery and lacked staff expertise in this area. The Director of Revenue Cycle weighed the option of hiring a new business office manager versus outsourcing; ultimately deciding to outsource their Self Pay to ProSource; making us their business office manager.

ProSource Solution
The Self Pay office outsourcing solution manages the entire Self Pay work flow from day one. We employ and manage all technology and personnel required to pursue recovery of outstanding Self Pay accounts in a real-time access environment providing a seamless extension of the healthcare facility and its brand:

• Field all inbound, outbound and patient service calls
• Work all Self Pay queues within the facilities system
• Manage on-site facility staff
• Employ predictive dialers and text-to-speech campaigns
• Use a ProSource phone number on all statements and notices
• Introduce and complete work standards and timelines
• Manage Self Pay letters and notices
• Assist in setting Self Pay and payment guidelines
• Report monthly on productivity and trends
• Alert client of new technology or best practices as it becomes available

Outcome
• Increased average outbound calls from 4,000 to more than 40,000 per month
• Decreased total outstanding Self Pay accounts receivable by 11 percent
• Decreased work queue inventory by 79 percent
• Increased quick pays by 300 percent
• Doubled the insurance identified
• Accounts received up to 20-25 call attempts within 30-120 days of aging
• Patient complaints decreased

For more information on ProSource and its business solutions contact us today at 320.534.3628

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